Keytours SA

I was at office 20 minutes before my 10:00 am departure. The staff said wait for announcement. NEVER happened. People on other tours where confused for their departures as well. The free cancellation, sort of bogus as well. One needs to send an email to get your money back.I know Geneva has tons of tourists and many travel guide options. Keytours is on the bottom of the bottom.Save your money and time and book somewhere else

THIS WAS TERRIBLE. The tour guide told half the group the wrong meeting time and left us stranded! He would not take our calls and when we called KeyTours SA they were so rude and kept putting us on hold. They did not help us one bit and were blaming us. We had children with us and had to fend for ourselves. We ended up having to take 3 trains to get home which took 4 hours and spend over 300 CHF

Tried two tours with them. Half day Annecy and day cruise in Geneva. There are no many options and done activity were cancelled because of the weather but they refunded me directly.

⭐️ Do Not Recommend ⭐️ Would do 0 stars if possible. Scamming you of your money.We recently booked a day trip with this agency through our hotel, assuming it would be an enjoyable and smooth experience.It was the opposite.Disorganization: The tour guide was not prepared and did not know what tour he was on.Inefficiency: Passing out tickets to each passenger (~30 of us) took over an hour to do when it should have taken 10 minutes.Confusion: The guide provided instructions to meet at specific spots at certain times. Not only were these directions unclear, but the tour guide failed to show up at the designated spot, wasting our time and patience. Instead, the tour guide was spotted getting an ice cream cone.Lack of Guidance: If you're hoping for a tour that offers insightful information about your destination, look elsewhere. We were left to our own devices, with no valuable insights or assistance.Just buy your own transportation tickets and navigate your trip independently. This was, hands down, the worst travel experience I've encountered. Avoid the headache and steer clear of this agency.

Take this tour. You won’t regret it.I signed up for the tour from Zurich to Jungfraujoch, and it hands down exceeded all my expectations. Zed is a fantastic driver and guide, and it was one of the best days in Europe that I’ve had. The bus is new — it has been retrofitted to have huge windows, plus has windows on the ceiling! The seats were comfortable, tour was on time, bus was sparkling clean, and the size of the bus meant that the tour group was intimate.I originally had planned to do the route by myself, taking the train from Zurich to Interlaken (2hrs), and then figuring it out from there. But I quickly realized that getting to Jungfraujoch is actually really complicated (4x public transport changes), and all-in with the return train fare, getting the tour was actually comparable. Plus I got much more time to enjoy the magnificent Jungfraujoch!The scenery on the drive was really beautiful — luscious greenery, stunning mirror lakes, and the cutest cows with bells. Plus you get to hit Golden Hour on the drive back, so the sunsets are even more spectacular. It is an absolute must-do. I don’t even like doing tours, but this is one I’m definitely coming back again for.

THE ABSOLUTE WORST! DO NOT TAKE KEYTOUR SA. Our tour guide was completely unhelpful, telling us the wrong time to meet, left us all stranded, and did not take any of our phone calls. He left 10/15 people on the tour, including children, with no way back home. We called costumer service and they were even worse! We were told that there was nothing they could do to take us home and was hung up on several times. They gave us no information on how to get home. Both the driver and company did not admit to any of their mistakes and did not come up with any solutions for our problem.

Great tour of chamonix. Chris the tour guide was fantastic we had so much fun and his knowledge is second to none.

The worst travel experience ever. The driver gave me a wrong train ticket, so I had to get off the train. Furthermore, he did not come to meeting point, so I had to buy train ticket to go back to the hotel, no support nor guide at all. They did not admit the mistake.

The level of care and customer service provided by Keytours can most generously be described as nihilistic and kafkaesque. We booked a 6 hour" Chamonix tour

Booked 2 tours and had excellent experience with them. Glacier 3000 tour with Tom was amazing. He was friendly and attentive.