McRent Zug

My credit card was charged once again since I used it to book McRent a year ago. They said it was a mistake but there are a lot of customers I have talked to on an online platform that they have the same experience. It was a ridiculous experience. They have not deleted my booking data for a year. I don't recommend McRent.Letztes Jahr hab ich bei McRent ein Auto gemietet und das mit Kreditkarte gezahlt. Nach einem Jahr nämlich vor ein paar wochen hab ich erfahren dass es von meiner Kreditkarte irgendwelcher Betrag von McRent abgebucht wurde. Sie haben gemeint dass es ein Fehler von Ihnen war. Wobei es gibt ganz viele Reviews von den anderen Kunden, von deren Kreditkarte. auch nach einer Weile wieder einen betrag abgebucht waren. Ob das jezt mit absicht so gemeint oder wirklich einen technischen Fehler war, weißt man ja nicht aber ich werde McRent nicht empfehlen.

I rented a caravan two mouths ago with Mcrent Zurich.I did a scracht in a roof mirror and two small things inside of the van. It is impossible contact with them via email. I think two mounths is enough time to known what is the cost of reparations and when is possible refund the part of bail of 1.300 CHF.Anybody in Mcrent had contacted with us in this period.

Ich habe mehrmals angerufen, als dann endlich mal jemand das Telefon abnahm, hat er mir gesagt ich solle doch ein Mail schreiben.Das habe ich 2 Mal getan, auf die Antwort warte ich seit 9 Monaten ...

The rental company decided to charge me the maximum insurance deductible (Selbstbehalt) of 1500 CHF after returning the rented vehicle with a cosmetic scratch. Two months after the rental I was still not presented with any evidence that the damage was actually repaired despite asking for this three times, I expect McRent/Top Caravan just pocketed this cash. If I would rent here again I would expect to pay whatever they charge plus 1500 which is in no way market competitive. Disappointing.

We rented a camper van for the first time ever and McRent could not have been more helpful. The van was fantastic and the customer service was A1. We will be renting again this summer.

Einer der wenigen Vermieter, bei welchem wir über die Auffahrtstage ein WoMo von Mittwoch bis Montag mieten konnten. Die Übergabe war gut und das Fahrzeug sauber und bereit. Auch die Rückgabe hat einwandfrei funktioniert. Besten Dank

Our first time renting a motorhome, which was organised via our travel agent in Australia. We booked roughly 8 months in advance and arranged to collect the vehicle at the Zurich airport and to make things easier for us we booked a motel nearby. Only a few weeks before heading overseas we were informed that the company had now moved to Baar. To compensate we were offered a refund of the linen package and collection from the nearby railway station. This was agreed to and we headed off on the trip, which was for 6 weeks 4 of which were with another 5 people who were flying back out of Zurich before we collected the vehicle. About 2 weeks into our trip I get an email from my agent telling me that the date we were to collect the vehicle was a public holiday (like it just popped up). This stuffed us around no end due to our motel booking and wanting to spend the last couple of night with friends. In the end McRent offered to collect us from Zurich on the 19th and give us the van for a night free. So I contacted the Motel, cancelled our 2 night booking (at $180pn) and tried to book a single night. That fee then went to $410 pn! So as a result we cancelled that and decided to spend that extra night where we were and on the following day made our way directly to Baar to collect the van. We were told to ring McRent on our arrival at the railway station and we would be collected.On the way, at Zurich, I rang to advise we would be there at time A but was told no ring when we get to Baar as I am really busy." Fine to problem. When we get to Baar I ring again only to be told to ring back in 10 to 15 min as "Tommy" was out. He turned up at the station about 15 minutes later to collect us

It cost me 7xx sf and it took nearly 8 months to get an invoice and exactly charge from mc rent horrible company. U have to be very careful of the check at the site when u rent the caravan if u really decided to rent it with them!!! We didn’t check the deployment of the an side roof . And it turn out broken when we are first deploy it!! Which they claim the van is 100% new first time to be used! But they also charged us that part of damage. I send them the email in the past 8 month first still reply but then ... they try to ignore ur email until I contact my agent to reach them still ... they gave us the fake response they said it will be done in one month but finally it took three more months !! Horrible unreliable .. unresponsive company !!! U better find another company !! Don’t rent this mcrent !!

Sehr gute Erfahrung gemacht. Der Service (namentlich von Herrn Gallo) war von A bis Z einwandfrei. Das Rücknahmeprozedere sehr fair (wir waren unfallfrei).

Sehr transparent bei Reservierung. Schnelle und höfliche Kommunikation, gute Übergabe, auch als wir einen kleinen Schaden hatten mit Veloanhänger. Rückgabe fair. Wohnmobil war auch gut (Sunrise A72). Die haben meistens nur neue Modelle. Wir haben für 16 Tage als unerfahrene Camperfamilie hier gemietet und wir hatten eine gute Erfahrung.