Van Cleef & Arpels (Geneva - Rue Robert Céard)

I bought an Alhambra watch worth 30k, and the strap broke off after wearing it only a handful of times, and very carefully. When I took it in for repair, I was told the strap wasn't in stock and that I would have to wait 10 days for a new strap to arrive. 10 days later, and no one called, so I called back to find out that the strap had arrived but I hadn't been notified.When I went in I heard three different sales associates speak to clients in a disrespectful way.The first was an older gentleman who came in to pick up an invoice. After looking at the document, he told the sales associate that he believed the rate had changed. Instead of acknowledging what he had said and double checking with the colleague that had helped the gentleman the day prior, she quickly brushed him off saying the rates never change, that it could not be a mistake and that it must be that he, the client, doesn't remember well. He chuckled and politely replied that he remembered very well, but she insisted and sent him on his way saying that was the rate and there was no doubt about it. If I was him, I would never return to Van Cleef & Arpels again - there are plenty of other fine jewellery brands to choose from.The second was a sales associate speaking to two women about a potential sale. The associate told the woman she could not" choose a piece of a certain size "because she had to" consider the size of her solitaire diamond. Otherwise

I fell in love with Van Cleef jewelry at the age of 14. Let just say my dream came true due to my shopaholic girlfriend. I had a great experience at the store in Geneva.

Szkoda ze tylko odwiedziny a nie zakupy , niestety nie stać mnie dajcie wskazówki jak osiągnąć takie coś

Service tout sauf digne d’une grande maison de joaillerie. Voulant acheter des alliances en or jaune on nous a vendu des alliances en or rose à notre insu. Après avoir complété le feedback par e-mail en mentionnant ma déception justifiée, la responsable du magasin m’a contacté en voulant clarifier la situation. Très vite, la volonté de cette dernière était de challenger les notes du feedback reçu plutôt que trouver une solution. En attendant je n’ai toujours pas de retour à savoir si des simples alliances en or jaune sont disponibles…La boutique de Genève est à éviter

Nous sommes allés dans le magasin le 9 juin et nous avons rencontré une vendeuse du nom d'Emma. Elle nous a d'abord recommandé un collier de 100 000 francs suisses. Mon ami a exprimé plus d'intérêt pour un autre collier, et Emma nous a immédiatement quittés pour servir d'autres clients. Si votre budget n'est pas de 100 000 francs suisses, ne venez pas ici pour être insulté.

I emailed them to see if they had a piece in stock, the communication was poor. I was told that it was not available in Europe. Then I followed up x2 to see where it was in stock and was then told it is no longer in production, even though it's still listed on their website and that they cannot access other locations to see what is in stock (disappointing for high end global brand with global customers that they don't have this feature?) Lastly, I asked for the local numbers to two other boutiques outside of Europe and was old they don't have the numbers. Clearly customer service is not a priority them them unless you come though their personal shopping assistant or wish to have customisation of a piece done.

Quelle déception ! J’ai offert à ma femme des boucles d’oreilles elle souhaité les changer pour une autre couleur, lors de la nouvelle commande j’ai payé le supplément . Ma femme est venu 3 semaines après les récupérer et la bijouterie a de nouveau facturer le supplément alors que le montant était déjà payé . Ma femme retourne au magasin impossible de lui rembourser immédiatement nous avons dû attendre des jours ..même pas d’excuses de la personne en magasin , et la personne en question était sur son téléphone portable ! Aucun respect vis à vis du client . Bref .

I really needed to buy an anniversary gift for my wife today. Came at 16.30 but there was no place for mw apparently. Pretty sad and had to go to another brand...

We have few products of the companyThe quality very lowThe service 0 ,If something broken will be a problemTo fix it .