Umzug Zürich AG

Beware of this company for moving and cleaning services!My personal experience with Umzug Zurich AG was very different from the reviews published on their webpage.Service was unprofessional, the company missed agreed deadlines for cleaning services, customer support was inexistent and the manager of the company was extremely rude.The company has a common name, uses several addresses and cannot be found in many review pages such as trust pilot, hence it its difficult to write online reviews of their poor performance.I hired Umzug Zurich for moving out of a rented apartment (1st move), storing my furniture, cleaning the apartment from where I moved out, and transporting my furniture and assembling it at my new address (2nd move).On the first move, three employees of the company showed up without enough material to protect, properly, my Tv, computer screen, iron station, mirrors and edges of the furniture, even if I had asked the sales representative, expressly and in writing, for special protection for these items, especially mirrors and lamps. Fortunately, I had packed, myself, to save time with the move, the computer screen and iron station in their original boxes, with original styrofoam corners, which I had kept, avoiding damages to these items. The employees had only a little quantity of plastic foil, which was not enough and I had to cut up a few cardboard boxes rented from the company to protect the TV, mirrors and lamps.Boxes marked as fragile were recklessly moved to the company’s truck, one of the employees used his own teeth to cut tape… Immediately as I was confronted with this service standard, I called the company to complain and ask for more care with my personal belongings, especially fragile items. The matter was escalated to the manager of the company who asked if I had moved in Switzerland before, asked how expensive the furniture was, and told me that the company used to treat furniture that was far more expensive than mine the same way without a problem, and informed that any damage would be compensated by the company’s insurance. Needless to say that a professional moving company should understand that the value of personal objects go well beyond their cost.The result is that my two sideboards arrived at the new address with scratches and dents in the wood. I reported the damages, indicating that they were not big enough for a claim of new furniture, but I wished the visit of a carpenter to repair the furniture. I was asked to pay the bill and accept a CHF 20 compensation that, in Zurich, would not even cover a visit for an estimate.On the date scheduled for the cleaning of the apartment I was moving out of, no one appeared from 8am to around 7pm. I missed a whole working day with complaints, and at around 7pm two cleaning ladies appeared to take a look at what could be done. The cleaning took place in the morning of the next day, when I had to hand over the keys of the apartment to the new tenant midday. Again, despite of the fact that I had specified several times the date when the cleaning service should be provided, the company challenged me, and only reacted upon written proof of what I was telling, instead of quickly addressing the matter. Fortunately, the landlord and the new tenant were very accommodating and only claimed a new shower head, that was incorrectly cleaned and ended up all stained, and did not review the sunblind, external window frames etc. In short, I paid CHF 850 for a cleaning service that my cleaning lady could have easily done for CHF 300.On the second moving date, from the storage to the new address, the move was scheduled for 2pm and until 3:30pm no one appeared. The company blamed the traffic. Fortunately, this move was outsourced to an experienced professional and I had no additional trouble.To keep it short, I paid the full capped budget of CHF 2260 for the move, and CHF 850 for cleaning services for services that would be less stressful and done more responsibly with a couple of friends.

Umzug Zürich AG ist von A-Z professionell aufgetretten. Die Offerte war absolut realistisch und fair. Wir haben von 6 verschiedenen Anbietern ausgewählt. Mit 7h effektiver Zügelzeit lagen wir genau zwischen den geschätzten 6-8h. Die 2 Lastwagen haben wir auch gerade so gefüllt. Die 3 Zügelmannen waren zuverlässig, haben die Pausenzeiten eingehalten und sind auf einzelne Wünsche eingegangen. Unsere Bilder wurden zusätzlich auf Wunsch noch mit Sorgfalt verpackt und grosse Möbel auseinander und dann wieder zusammengeschraubt. Alle 3 sprachen deutsch und waren sehr fit. Es wurde nie geplämpert und sie waren alle pünktlich um 0800 bereit. Das Missverständniss mit der Barzahlung hat die Zentrale ohne kompliziert zu tun in eine Rechnung umgewandelt. Unser Ansprechspartner hat und vor, während und nach dem zügeln immer seine volle Aufmerksamkeit geschenkt und prompt reagiert. Alles in Allem erfüllt auf der ganzen Linie!

Umzug von einer Züriseegemeinde in eine andere, Distanz ca.10km, alles lief sehr professionell ab, gut verpackt und daher weder Kratzer noch sonstige Blessuren" an den Möbeln.Kann die Firma zu 100% weiterempfehlen!"

Effizient, freundlich und hilfsbereit - tolle Umzugsfirma, kann ich empfehlen!

Saftlade..

Bei Fragen sehr zuvorkommend, absolut empfehlenswert!